FAQ
In our FAQs you will find answers to the most common questions about Tinkalu, our products, and your purchases from us. We want to provide you with quick and clear guidance, from materials and care to shipping and ordering, and even our philosophy. Should you have any further questions, our customer service team is always happy to assist you personally.
Where does the Tinkalu product range come from?
Our collection is created in collaboration with experienced family businesses in Asia, where traditional craftsmanship has been practiced for generations. This way, we combine high-quality materials with exceptional care.
How can I pay at Tinkalu?
We offer various payment options, including common methods such as PayPal and credit card, and bank transfer to our account. This allows you to conveniently choose the option that best suits you.
How long does shipping take and how is it delivered?
We ship quickly and reliably from our warehouse in Germany. Delivery usually takes just a few business days. Once your order has been dispatched, you will receive a shipping confirmation with tracking information.
Can I return or exchange my order?
Beyond the statutory right of return, you have 28 days to return or exchange items without stating a reason, provided that the items are received by us in their original condition.
What product categories does Tinkalu offer?
At Tinkalu, you'll find a carefully curated collection of high-quality porcelain dinnerware such as cups, plates, bowls, and sets, complemented by stylish table accessories like napkin rings, linen napkins, and placemats. We also offer soft bath and hand towels, along with matching bath mats. Our range is rounded out by selected home accessories and decorative items, as well as thoughtfully assembled gift sets and vouchers, perfect for giving as presents.
What do I need to be aware of when using Tinkalu products?
Our porcelain items are dishwasher and oven-safe, so you can use them worry-free in your daily life. Our bathroom textiles are made from 100% cotton and meet high Oeko-Tex standards for comfort and durability.